Download CV

Samia
Anaam

Quality Assurance Advisor

Customer Service Specialist

International Sales and Support Executive

Digital Sales and Support Specialist

Businesses Development Executive

I am a hardworking, conscientious individual who enjoys interacting with people. I consider myself as a highly motivated and committed individual with a keen interest in sales. I have been part of a fast paced, target oriented and customer focused environment. An excellent communicator and leader with an emphasis on utilising the strengths of colleagues and creating an environment of forward thinking ideas driven by business needs, sales targets and innovative marketing solutions.

To use my sales and marketing oriented skills in the best possible way for achieving the company’s sales goals.

Contact Me

About Me

My story

I am a hardworking, conscientious individual who enjoys interacting with people. I consider myself as a highly motivated and committed individual with a keen interest in sales. I have been part of a fast paced, target oriented and customer focused environment. An excellent communicator and leader with an emphasis on utilising the strengths of colleagues and creating an environment of forward thinking ideas driven by business needs, sales targets and innovative marketing solutions.

To use my sales and marketing oriented skills in the best possible way for achieving the company’s sales goals

CAREER STATEMENT
I feel that my greatest strengths are my ability to develop and maintain a close working relationship with my customers. This allows me to gain an in-depth understanding of their individual needs and requirements. I can then deliver a professional response to them.

  • Phone: +92 334 6999813
  • E-mail: samiaanaam3@gmail.com

Education

Studied at
2011 - 2013
Masters in International Relations

University of Karachi

2008 - 2010
Bachelors of
Commerce

Govt.Girls Degree College

2006 - 2008
Intermediate in
Commerce

ST. Joseph’s College for women

2006
Matriculation in
Science

New ST. Andrew’s School

Experience

Working with
May 2022 - Present
Quality Assurance Advisor (Walmart)

IBEX | Karachi, Sindh

  • Preparing and implementing quality assurance policies and procedures.
  • Identifying and resolving workflow and production issues.
  • Ensuring that standards and safety regulations are observed.
  • Addressing and discussing issues and proposed solutions with superiors.
  • Documenting quality assurance activities and creating audit reports.
  • Making recommendations for improvement.
25 Oct 2021 - Present
Customer Service Specialist (Walmart)

IBEX | Karachi, Sindh

  • Maintaining a polite, helpful, and professional manner at all times.
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Completing call notes and updating them in the CRM.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
Sep 2017 - 30 Jan 2018
International Sales Senior Executive

AXACT | Karachi, Sindh

  • Responsible for providing quality sales and customer support services through inbound and outbound calls, live chat and emails on the basis of provided guidelines.
  • Providing quality sales and customer support services.
  • Maximizing sales opportunities across existing clients.
  • Ensuring that all sales administration and customer service activities run smoothly.
  • Maintaining accurate records of the total number of sales made, potential and existing customers.
  • Identifying promising prospects through cold-calling, networking, and customer referrals.
  • Providing support to less experienced Sales Representatives as needed.
15 May 2017 - Sep 2017
Digital Sales and Support Specialist

PAC AND COPY | Karachi, Sindh

  • Demonstrating and presenting products.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Maintaining accurate records.
  • Respond to inbound chat inquiries.
  • Keeping track of sales targets.
Jan 2017 - May 2017
Senior Sales Executive

CUBE XS WEATHERLY | Karachi, Sindh

  • Listen and respond to customers’ needs and concerns.
  • Provide information about products and services.
  • Respond to inbound chat inquiries.
  • Keeping track of sales targets.
  • Answering phone calls.
Feb 2016 - Dec 2016
Businesses Development Executive

RAINBOW GULF SOLUTIONS LLC | Karachi, Sindh

  • Researching organizations and individuals online to identify new leads and potential new markets.
  • Contacting potential clients via email or phone to establish rapport and set up meetings.
  • Preparing PowerPoint presentations and sales displays.
  • Contacting clients to inform them about new developments in the company’s products.
  • Developing quotes and proposals.
  • Attending meetings and industry events.
  • Present the product or service favorably and in a structured professional way face-to-face.
May 2014 - May 2015
International Sales and Support Executive

AXACT | Karachi, Sindh

  • Responsible for providing quality sales and customer support services through inbound and outbound calls, live chat and emails on the basis of provided guidelines.
  • Providing quality sales and customer support services.
  • Maximizing sales opportunities across existing clients.
  • Manage products sales and inquiries from assigned international sales territories.
  • Ensure businesses have appropriate sales support and customer service.
  • Research and identify market product data, industry trends and competitor information for development of new strategies.
Sep 2012 - Oct 2013
Customer Service Representative

TRG | Karachi, Sindh

  • Handled incoming calls from policyholders and customer’s.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provided quotes and executed online policy changes for auto, home and excess liability.
  • Used consultative selling techniques to provide leads for telesales personnel.
  • Maintains customer records by updating account information.
Nov 2011 - Jul 2012
Montessori Directress

HIGH RISE ACADEMY | Karachi, Sindh

  • Carry out planned, activity based lessons.
  • Demonstrate various exercises and supervise the kids as they practice.
  • Maintain progress charts and communicate the child’s progress to parents during parent.
  • Teacher meetings.
  • Maintained a stimulating classroom environment.
  • Weekly updated bulletin boards as per weekly themes.
  • Facilitated students in cognitive, psycho social and cultural development utilized all age specific sensorial material effectively.

Professional Qualification

2013 - Photography from Indus Valley (IVS)

2011 - MS Office from TIPS

2010 - Multimedia(CIM) from Arena Multimedia

2009 - Montessori Directress Training from International Montessori System (Georgia Silver Spring USA)

2007 - Enrolled in the “CAT” (T1-T2) from College of Accounting and Management Science

2006 - English Language Course from Domino English Learning Centre

Core Skills

  • Strong Marketing Development
    90%
  • Strategy Skills
    85%
  • Research & Planning
    92%
  • Confident Communicator
    80%
  • Up Selling
    90%
  • Team-Oriented
    92%
  • Approachable
    85%
  • Positive Attitude
    80%
  • Influencing Skills
    88%
  • Creative Thinking
    95%
  • Building Relationships
    92%

Technical Skills

  • MS Office
    90%
  • Information Management
    88%
  • CRM Portals
    80%
  • Cinematography
    92%
  • Mobile Marketing
    80%
  • Email Marketing
    85%
  • SEO Tools
    95%
  • Website development
    86%
  • Social Media Expertise
    90%

Area Of Expertise

  • 90%
    Client Interaction
  • 82%
    Customer Retention
  • 85%
    Advising Customer
  • 80%
    Maximising Sales
  • 95%
    Customer Satisfaction

Contact

Let's talk

    Full name *

    Email address *

    Message *

    Samia Anaam
    International Sales Executive
    • Phone: +92 334 6999813
    • E-mail: samiaanaam3@gmail.com
    Samia Anaam